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The Sales & Implementation Coordinator serves as the operational bridge between our sales team, payment processors, hardware providers, and field technicians. This fast-paced, high-impact role ensures a seamless transition from deal submission through installation and early-stage customer success. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple moving parts across departments and external partners.
The Sales & Implementation Coordinator serves as the operational bridge between our sales team, payment processors, hardware providers, and field technicians. This fast-paced, high-impact role ensures a seamless transition from deal submission through installation and early-stage customer success. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple moving parts across departments and external partners.
Review submitted deals from the sales team for accuracy and completeness.
Ensure all required documents, including signed order forms, agreements, and supporting materials, are received and properly saved to CRM.
Maintain deal tracking and reporting via CRM and communicate status updates to relevant stakeholders.
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Ahmedabad, IND
Ahmedabad, IND
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Ahmedabad, IND
Ahmedabad, IND
Ahmedabad, IND
Forward approved site details, VAR sheets, and site surveys to the hardware provider.
Coordinate with technicians, hardware vendors, and customers to schedule installation dates and times.
Maintain and oversee the company’s installation calendar.
Arrange hardware shipments and confirm delivery prior to the scheduled installation.
Verify that all necessary hardware, software, and networking equipment are dispatched and received.
Confirm that field techs, remote support staff, and customers are aligned on installation logistics.
Ensure technical support resources are assigned and available on the scheduled date.
Conduct courtesy calls to merchants after installation to confirm satisfaction and address any immediate issues.
Document merchant feedback and report any open concerns to the technical or customer success teams.
Facilitate the handoff of the merchant account to the Customer Success team approximately 30 days post-installation, ensuring all technical and processing aspects are stable.
Average time from deal submission to installation.
On-time installation rate.
Merchant satisfaction (post-install follow-up score).
Reduction in rework or missing documentation incidents.
Smooth handoff rate to Customer Success with minimal open issues.
Software platform providing back-office solutions for independent convenience stores.
Visit company websiteJobs and hiring trendsFull-time
Mid · 2+ years experience
Onsite
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