Sales Executive

Position Overview

Guest Sales and Reservations

• Contact appropriate departments to resolve guest calls, requests, or problems.
• Use sales techniques and upselling to maximize revenue while maintaining guest loyalty.
• Determine and provide complimentary rewards or gifts when appropriate.
• Promote brand awareness internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software during reservations.
• Answer, record, and process guest calls, requests, questions, and concerns.

Administrative and Team Support

• Perform filing, emailing, typing, faxing, and other office duties supporting Sales and Marketing.
• Assist management with training and motivating employees and serve as a role model.
• Monitor performance to support adherence to quality expectations and standards.
• Perform other reasonable duties requested by supervisors.

Preferred Qualifications

• A high school diploma or G.E.D. equivalent is listed as preferred.
• At least 2 years of related work experience is listed as preferred.
• No supervisory experience is listed.

Workplace and Physical Duties

• The schedule is full time and the role is not remote.
• The role requires reading and visually verifying information in multiple formats.
• The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

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