Sales Development Representative (SDR)

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

As a Sales Development Representative (SDR), your core responsibility will be generating high-quality pipeline and helping build and improve our outbound motion. You’ll develop deep knowledge of our product and use that insight to engage and educate potential customers.

This is not a traditional SDR role focused only on booking meetings. As an early team member, we’re looking for builders with an entrepreneurial mindset who want to experiment, test messaging, build outbound systems, and help us scale pipeline generation. The ideal candidate is curious, resourceful, and excited to go beyond standard outbound playbooks to help build a modern outbound engine.

You will report to our SDR Manager. This is an in-person role, expected to be in our San Francisco office 5x days a week.

Increase pipeline by generating and booking meetings with outbound prospects

Hit monthly and quarterly outbound goals across cold calls, email, LinkedIn, and other channels while balancing personalization at scale

Develop and execute account penetration strategies by conducting market and account research, identifying key stakeholders, and crafting targeted outbound campaigns.