Sales Development Representative

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

FareHarbor is the world’s leading provider of reservation software to the tour, activity and attraction industry, working with thousands of businesses across North America and the globe. Our clients’ work ranges from walking tours to shark diving experiences.

The FareHarbor NORAM organization is looking for driven & ambitious individuals to join our incredible Sales team. The Sales Development Representative (SDR) is a foundational member of FareHarbor’s outbound go-to-market engine, responsible for generating top-of-funnel pipeline through proactive outreach into target accounts. SDRs work closely with Account Executives to book qualified product demos, contributing directly to overall revenue growth.

This role is designed for high-output, early-career sales professionals who are passionate about prospecting and energized by creating new business opportunities. The SDR team serves as a key driver of pipeline generation as we scale Field Sales and territory-based coverage.

Our team works hard and we have fun along the way. We talk shop on our clients' boats on a sunset cruise, learn a new market by exploring a haunted house together, show a conductor how they can streamline their check-in on a train, or teach a brewery how they can maximize revenue in their venue spaces. Our clients are in the memory-making business and we enable those dreams!

Execute high-volume outbound campaigns, primarily via cold calls, with messaging targeted to different regions and verticals

Manage your lead pool and lead flow through prospecting tools (i.e. CRM, LinkedIn, email, etc) with thoughtful, relevant messaging for different systems and personas

Schedule qualified product demos for Account Executives, with a consistent show rate

Utilize our CRM to document lead interactions, record crucial details, and enable better lead qualification

Develop and maintain a deep understanding of FareHarbor’s features / functionalities / partners and effectively communicate the value propositions to potential customers, as well as internal collaboration with Marketing, Sales, Operations, etc

Stay updated with industry trends, market changes, and competitors' activities to identify potential business opportunities

Gather market intelligence and customer feedback to provide valuable insights to the marketing, product development, and strategy teams

Monitor your individual sales performance and implement strategies to maximize productivity and results

Be a true team player who is willing to go the extra mile to deliver exceptional results for our prospective clients