Sales & Customer Experience Executive
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Key skills for this role
About the Role
Al Zhoor Medical Center in Al Ain seeks a full-time, on-site Sales & Customer Experience Executive to handle patient inquiries, convert leads into appointments, and ensure outstanding patient experience.
Key Skills for This Role
Responsibilities
- Respond to patient inquiries via phone, WhatsApp, social media, and other communication channels
- Convert leads into booked appointments through effective follow up and communication
- Explain treatments, services, and promotional offers clearly and professionally
- Build and maintain strong relationships with prospective and existing patients
- Coordinate with clinical and reception teams to ensure a seamless patient experience
Requirements
- Strong Arabic and English communication skills
- Minimum 2–3 years of experience in healthcare, medical centers, aesthetic clinics, dental clinics, or dermatology services
- Proven experience in sales, customer service, and lead conversion
- Strong communication, interpersonal, and relationship building skills
- Experience using CRM systems, appointment scheduling software, and Microsoft Office applications
- Strong organizational skills and the ability to work in a fast paced environment
Full Job Posting
Company Description
- Al Zhoor Medical Center is a leading healthcare provider in Al Ain, UAE, offering specialized services in dentistry, dermatology, aesthetics, and laser treatments.
Role Description
- This is a full time, on site position based in Al Ain, Abu Dhabi Emirate, UAE. We are seeking a motivated and customer focused Sales & Customer Experience Executive to join our team.
Key Responsibilities
- Respond to patient inquiries via phone, WhatsApp, social media, and other communication channels.
- Convert leads into booked appointments through effective follow up and communication.
- Explain treatments, services, and promotional offers clearly and professionally.
- Build and maintain strong relationships with prospective and existing patients.
- Coordinate with clinical and reception teams to ensure a seamless patient experience.
Qualifications
- Strong Arabic and English communication skills are required for this patient facing role
- Minimum 2–3 years of experience in healthcare, medical centers, aesthetic clinics, dental clinics, or dermatology services.
- Proven experience in sales, customer service, and lead conversion.
- Strong communication, interpersonal, and relationship building skills.
- Experience using CRM systems, appointment scheduling software, and Microsoft Office applications.
- Strong organizational skills and the ability to work in a fast paced environment.
Location
- Al Ain, Abu Dhabi Emirate, UAE
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