indeed

Sales Coordinator

INFINITY GROUP

Dubai, UAE

Full Time

Mid

Onsite

AED 2,500/month / month

1 weeks ago

Customer ServiceCRM SystemsMicrosoft OfficeQuotation PreparationInvoicingCoordination

Free

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Key skills for this role

Customer ServiceCRM SystemsMicrosoft Office

800Handyman, a division of Infinity Line Technical Services LLC, is looking for a proactive, customer focused, and highly organized Sales Coordinator to support our growing operations.
The ideal candidate will be the first point of contact for customers, handling inquiries, coordinating service requests, preparing quotations and invoices, and ensuring excellent customer service from enquiry through to job completion.

Attend and respond promptly to customer calls, emails, WhatsApp messages, and online inquiries.
Provide excellent customer service and professionally handle client requests and complaints.
Log service requests and jobs accurately into the company's CRM system.
Coordinate daily work schedules with technicians, supervisors, and the operations team.
Monitor job progress and follow up with customers to ensure timely service delivery.
Prepare quotations for minor maintenance works and handyman services.
Generate invoices and coordinate with customers regarding payments and collections.
Maintain accurate records of quotations, work orders, invoices, customer communications, and completed jobs.
Follow up on pending quotations and convert inquiries into confirmed jobs.
Coordinate with procurement and operations teams for material requirements when necessary.
Support cross selling and upselling of additional maintenance and facility services.
Ensure customer satisfaction through regular follow up and professional communication.

Minimum 2 years of experience in Sales Coordination, Customer Service, Call Centre, Administration, or a similar role, preferably within Facilities Management, Technical Services, Maintenance, or Home Services.
Excellent verbal and written communication skills in English.
Tagalog language proficiency is preferred.
Strong customer service and interpersonal skills.
Experience using CRM systems and Microsoft Office applications.
Ability to multitask, prioritize work, and manage multiple service requests simultaneously.
Good organizational and coordination skills with strong attention to detail.
Experience preparing quotations, invoices, and coordinating payment follow ups will be an advantage.
Sales experience or a proven ability to achieve sales targets will be considered an added advantage.