Sales Consultant

We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you’ll discover something new, every day.

As part of our Customer Service team, you’ll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you’ll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

This role delivers advanced customer care and consultative sales as part of SMCT’s customer centric service model. As a key point of contact for families and funeral directors, you will provide expert advice on memorial options while ensuring every interaction is handled with professionalism, empathy and care. In this role you will:

Provide consultative advice on memorial products including plaques, graves and mausoleum crypts

Guide customers through the full sales journey from enquiry through to documentation and finalisation

Manage a broad range of customer enquiries independently, including moderately complex cases

Support families through sensitive interactions with empathy and professionalism

Prepare accurate documentation including quotes, invoices, deeds and orders

Maintain precise CRM and ERP records ensuring compliance and strong audit trails

Build trusted relationships with families, funeral directors and internal stakeholders

Support onboarding and knowledge sharing within the team while identifying opportunities for service improvement