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Sales & Client Operations Coordinator
Petra Brands
Dubai, UAE
Full Time
Entry
Remote
6 days ago
Client CommunicationERP SystemsData HygieneAttention to DetailPackaging Industry KnowledgeMandarin Chinese
Free
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Client CommunicationERP SystemsData Hygiene
About the Role
Petra Spark is hiring a Sales & Client Operations Coordinator to manage client communication, ERP data hygiene, and liaison with the China factory team. The role ensures accurate information flow between clients and production, preventing costly errors.
Key Skills for This Role
Client CommunicationERP SystemsData HygieneAttention to DetailPackaging Industry KnowledgeMandarin Chinese
Responsibilities
- Collect complete specs from clients at quotation stage – product type, dimensions, materials, finishes, print colors, quantities, dielines, ship to address, target dates
- At sampling stage: collect final artwork files, confirm sample specs against quote, coordinate sample dispatch and delivery, track client feedback and approval decisions
- At production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling, and shipping details before release to factory
- Answer inbound client messages (email primarily) within agreed SLAs
- Send structured follow ups when information is missing – polite, persistent, precise
- Log every meaningful client interaction in ERP (comms log)
- Keep order statuses, files, and specs current – artwork, dielines, spec sheets attached with correct file types
- Translate client requirements into clear, complete production ready briefs for internal quoting lead and factory team
- Chase internal answers (pricing, lead times, feasibility) so client responses never stall
Requirements
- Packaging industry experience – worked in or with packaging manufacturing or trading; paper packaging strongly preferred
- Exceptional attention to detail – this is the #1 hiring criterion
- Strong written English – professional, clear, client facing quality
- Organized and self managing – remote role, high volume of parallel threads
- Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US client overlap
- Fluent Chinese (Mandarin), spoken and written – can talk to factory team directly (big plus)
- Experience with ERPs/CRMs and structured process work (SOPs, checklists)
- Experience serving Western (US/EU) e commerce or consumer brand clients
Full Job Posting
About Petra Spark
- Petra Spark is a packaging company that helps consumer brands doing $1M $50M+ in sales get packaging that looks better AND costs less.
- We own our factory in China — no middlemen, no sourcing agents.
- Our clients are fast growing social commerce and retail brands in the US and Europe.
- We're a small, intense, high standards team split between the West (sales, clients) and China (factory, production).
The Role in One Sentence
- You make sure nothing falls through the cracks between the client saying 'yes' and the factory producing exactly what the client expects — every spec, every file, every message, every time.
What You'll Own
- Client communication
- ERP & data hygiene
- China team liaison
Client Information Collection
- Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes, print colors, quantities per order, annual volume, dielines, ship to address/port, target dates.
- Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions.
- Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory.
Client Communication
- Answer inbound client messages (email primarily) within agreed SLAs.
- Send structured follow ups when information is missing — polite, persistent, precise.
- Follow our email conventions (subject format, CC rules) on every thread.
- Draft status updates so clients always know where their project stands.
ERP & Data Hygiene
- Log every meaningful client interaction in our ERP (comms log).
- Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types.
- Flag anything ambiguous or contradictory before it moves downstream — never guess.
China Team Liaison
- Translate client requirements into clear, complete production ready briefs for our internal quoting lead and factory team.
- If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese.
- Chase internal answers (pricing, lead times, feasibility) so client responses never stall.
Requirements
- Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels).
- Exceptional attention to detail — this is the #1 hiring criterion.
- Strong written English — professional, clear, client facing quality.
- Organized and self managing — remote role, high volume of parallel threads, nothing gets dropped.
- Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US client overlap.
Big Plus
- Fluent Chinese (Mandarin), spoken and written — you can talk to our factory team directly.
- Experience with ERPs/CRMs and structured process work (SOPs, checklists).
- Experience serving Western (US/EU) e commerce or consumer brand clients.
What This Role Is NOT
- Not a cold calling / lead gen sales role. You don't hunt; you support live deals and clients.
- Not a design role. You handle files and specs, not creative work.
- Not a passive inbox job. You proactively chase, verify, and close loops.
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