Sales Associate

As a Sales Associate , you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.

Sales & Hospitality

Use our Guide Sales Process to connect customers with the right bikes, gear, and services.

Develop your sales and customer service skills through training, role-playing, and on-the-job experience.

Utitlize Lead Lists to stay engaged with customers and drive sales.

Participate in daily huddles and debriefs to stay aligned with the team.

Make customer-focused decisions and do the right thing to create positive experiences.

Respond to phone calls and store emails with professionalism and helpfulness.

Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.

Learn about Trek bikes, components, apparel, and technology.

Maintain Trek University Guide Status by completing required learning modules and continuing education.

Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.

Execute responsibilities as directed by the Store Manager.

Wear the Trek uniform and present yourself to Trek’s professional standard.

Complete the Daily Task List.

Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).

Perform weekly Cycle Counts for inventory accuracy.

Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.

Keep the showroom and back-of-house clean, organized, and efficient.

You don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.

You bring:

A positive, can-do attitude

Excellent communication and teamwork skills

A desire to grow through feedback and learning

Problem-solving skills and customer-first thinking

Attention to detail and reliability

Basic computer proficiency

If you're energetic, driven, and passionate about creating great experiences, we want YOU on our team. Apply now and become part of the Trek Family!

Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.