Sales and Operations Coordinator

SRI’s BioCyc/Pathway Tools serves a global scientific community.

It is a leading bioinformatics platform with curated genome databases for model organisms and thousands of microbes.

We are seeking a Sales & Operations Coordinator to drive the operational sales cycle for the BioCyc/Pathway Tools for renewals and completing new sales.

This role ensures customers have a seamless experience—from initial interest through long-term renewal—so researchers can focus on discovery while we deliver a dependable, user-friendly commercial process.

The ideal candidate combines strong operational discipline with a customer focused mindset and an interest in scientific software.

This position can work fully remote.

• Lead the sales process for both renewals and new customer acquisitions.
• Maintain accurate renewal tracking in HubSpot and Stripe, ensuring proactive outreach, customer negotiation and on‑time renewals.
• Partner with SRI Finance and Legal to facilitate smooth contracting, invoicing, and compliance.
• Deliver a consistently positive customer experience through clear communication and reliable follow-through.
• Keep meticulous records of sales activity, forecasting, and customer interactions—nothing slips through the cracks.
• Help with Customer Support such as lost account credentials, etc.
• Strong communication, organization, and cross-team collaboration skills.
• Produce periodic reports on renewals, pipeline status, and key sales metrics.
• Degree in Biology or related field a plus but not required
• 2-5 years of sales operations/customer support experience with customers’ finance and purchasing teams.
• Candidates must be a U.S. Citizen or Permanent Resident
• Experience with HubSpot required
• Experience with MS Office Tools
• Comfort working with scientific customers and translating their needs into actionable sales insight

Desired skills:

• Experience with Google Analytics to understand user behavior and inform sales and marketing efforts
• Familiarity with BioCyc/Pathway Tools and core bioinformatics concepts

The salary range is: $56,776-$94,040.