Sales advisor

GENERAL RESPONSIBILITIES The ultimate aim of the role is to develop a long lasting relationship with O .B clients who you will help to Holiday Better.

You will be Vibrant, Tailored and Brave in you approach to teamwork, service and sales.

You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.

You will be able to demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.

Give a friendly welcome and use your outgoing personality to impact their experience.

Keep in touch with customer beyond the shopfloor using the clientelling tools and platforms.

To work as part of a team – collaborating together to ensure retail operational excellence and great client care.

Develop, over a period of time, a deep understanding of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.

To identify customer needs and be eloquent when answering all product-related questions.

Be an excellent story-teller – breathing life into our collections and filling the store with a ‘Feel Summer’ attitude.

Be able to respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.

To go the extra mile for every customer, particularly with regards to availability and sourcing – following this process through right until the end.

Show passion for the O .B ranges and be confident in suggesting styles and building wardrobes.

To take every opportunity to capture customer details in order to expand the Orlebar Brown customer base and encourage repeat visits and customer loyalty.

Achieving this by nurturing both our existing customer relationship and forming new ones.

Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.

Attending regular training sessions on seasonal product launches to ensure knowledge is up to date.

Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.

After successfully being in role for a period of time, you may also be offered to help with additional ‘Key Holder’ responsibilities.

Any other reasonable task/role, as given to you, by a person more senior than your role.

CANDIDATE PROFILE Ability to build rapport with our customers. Demonstrated passion for the brand, and an affinity for our promise and our purpose. Willing to adapt and take on new challenges Always presents a professional image and be an ambassador for the OB brand Successfully able to handle multiple demands and competing priorities Excellent communication skills – both verbal and written A real attention to maintaining high standards in store environment and a keen eye for detail WHAT WE OFFER Being part of a diverse working environment of people who we learn from every day The chance to train and develop your skills in a fast-working environment Competitive benefits package: Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax-exempt bike and/or accessories purchase. Financial wellbeing: Company pension scheme. Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales. Employee Recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays). It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.