Sales Account Representative

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• Responsible for maintenance, development, and growth of new and established customer accounts by means of face to face and virtual communication, entertainment and office work.
• Serves as the primary contact for customers, maintains customer relationships and addresses all issues with the assigned customer base.
• Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities.
• Partners with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services.
• Generates new business and drives repeat business by ensuring customer satisfaction.
• Schedules and completes regular visits to assigned customer accounts.
• Analyzes historical trends of material usage to better understand customer needs and identify opportunities to improve service.
• Educates customers about additional value add services such as ensuring their goals are better met.
• Assists with inventory management and developing inventory levels based on current market forecasts.
• Highlights product features based on a technical knowledge of product capabilities and limitations.
• Answers customers' questions about products, prices, availability, and product uses.
• Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
• Regularly inquires and monitors customer satisfaction regarding quality of products, services and deliveries.
• Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
• Develops or enters formal quotations into appropriate system or format and provides them to customers.
• Negotiate certain pricing and/or agreements, following established guidelines and/or approvals.
• Following up with all quotes in a timely manner and according to policy.
• Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
• Acquires and regularly updates general knowledge of the metals industry and business trends through trade association events and industry publications.
• Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
• Interact with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
• Responsible for adhering to safety processes and protocols.

SEAA is a not-for-profit organization dedicated to the advancement of steel industry professionals.

SEAA assists our members in their employee recruitment, hiring and training processes and we provide on-going safety and training support in effort to nurture success.

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