Safety Operations Manager

Via is using technology to transform transportation around the world.

From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology.

As the Safety Operations Manager, you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service.

• Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards.
• Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements.
• Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents.
• Lead root cause analyses for accidents and incidents and develop corrective action plans.
• Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance.
• Provide hands-on instruction in:

• Defensive Driving

• Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions.
• Maintain training documentation, certifications, and compliance records.