SaaS Implementation Project Management Lead

You will take responsibility for the successful management and delivery of assigned client implementations.

Your work may include:

Leading multiple software implementations simultaneously

Working alongside BMI's client-service leadership to provide implementation leadership, project control, and delivery coordination

Leading or supporting business process mapping and translating client workflows and requirements into milestones, tasks, priorities, dependencies, and acceptance criteria

Preparing for and leading appropriate portions of client project meetings

Coordinating technicians, developers, consultants, and other contributors

Monitoring scope, hours, progress, risks, dependencies, deadlines, and expected outcomes

Identifying problems early and developing corrective action plans

Challenging unclear estimates, missed commitments, delays, or assumptions when necessary

Ensuring ownership and accountability are clear across the project team

Managing client expectations and communicating difficult information professionally

Coordinating testing, approvals, go-live activities, and project completion

Maintaining reliable project documentation and visibility

Helping improve BMI's implementation-management processes and standards

You will be expected to exercise judgment and leadership, not simply maintain a task list.

BMI uses complementary roles to support successful client delivery.

Our client-service leadership helps maintain strong client relationships, communication, and continuity. The Client Implementation Lead focuses more deeply on implementation planning, coordination, execution control, accountability, and successful project outcomes.

You must therefore be capable of communicating professionally with North American clients, but you will not be expected to operate as BMI's sole client-facing representative.

BMI also maintains experienced technical leadership responsible for developing and mentoring our technical specialists.

Your role is not to become BMI's senior developer or to train technicians in advanced technical skills.

However, strong technical literacy is a significant asset. You should be capable of understanding implementation constraints, communicating intelligently with technical specialists, asking informed questions, and recognizing when technical issues affect scope, timelines, cost, quality, or delivery risk.

An important responsibility of this role is helping BMI decentralize implementation-management capability .

We do not want critical project-management knowledge, judgment, or client-delivery capability concentrated in a single person.

You will therefore help develop interns, junior implementation specialists, and other developing project-management personnel through real client work.

Our goal is progressive responsibility:

observing → documenting → coordinating → presenting → leading → independently owning client work

Mentoring should occur wherever practical through actual implementation delivery: supervised client work, delegation, review, coaching, project-health discussions, and progressively greater ownership.

Your success will not be measured only by the projects you personally manage.

Over time, success also means creating other people who can manage implementations effectively.

Technical skill development is handled separately by BMI's technical leadership. Your mentoring responsibility is primarily focused on:

Project-management judgment

Planning and organization

Scope and effort management

Risk identification

Client delivery

Communication

Accountability

Decision-making

Project recovery

Delegation and leadership

We are particularly interested in candidates with:

Approximately 5+ years of relevant experience in software implementation, SaaS implementation, technology consulting, professional services, or technology project management

Significant direct responsibility for external client implementations

Experience managing several active projects simultaneously

Strong spoken and written English

Confidence communicating professionally with North American business clients

Experience coordinating developers, technical consultants, configuration specialists, or comparable technical personnel

Strong understanding of scope, effort, timelines, dependencies, risk, and delivery

Experience with business process mapping, requirements discovery, and translating current-state and desired future-state workflows into implementation plans

Sufficient technical literacy to understand implementation constraints and intelligently challenge assumptions

The ability to recognize when a project is beginning to go off track and intervene early

The judgment to distinguish between technical problems, planning problems, client dependencies, and execution problems

Strong organizational discipline and documentation habits

A willingness to hold yourself and others accountable for commitments

An interest in developing people rather than protecting knowledge as a source of personal dependency

Experience building repeatable processes, playbooks, or operating systems

Experience with Zoho, Salesforce, HubSpot, Microsoft Dynamics, NetSuite, ERP systems, CRM implementation, workflow automation , or similar business-software platforms would be valuable.

Direct Zoho experience is an advantage, but proven implementation leadership matters more to us than familiarity with one particular product.

Billable work is not limited to time spent directly speaking with a client.

Client-specific activities necessary to successfully deliver an active project may be billable, including:

Project planning

Requirements analysis

Business process mapping and workflow analysis

Project organization

Meeting preparation

Technician coordination

Project review

Risk and dependency management

Client-specific documentation

Testing and UAT coordination

Scope evaluation

Delivery follow-up

Project recovery and corrective planning

General professional development, learning fundamental project-management skills, idle availability, or unrelated internal activity is not considered client-billable work.

We are hiring someone who already possesses the professional capability necessary to perform this role.

Naturally, every new team member must learn BMI's systems, processes, clients, terminology, and operating model. However, this role is not intended for someone who first needs BMI to teach them how to become a project manager.

BMI is headquartered in Alberta, Canada, and primarily serves North American clients.

The successful candidate must therefore provide meaningful working-hour overlap with Alberta Time (UTC−6) for client meetings, project coordination, and delivery activity.

This does not necessarily require following a conventional Canadian 9-to-5 schedule every day. However, reliable availability during agreed client-facing windows is essential.

Candidates in India should carefully consider the time-zone requirements of the position before applying.

Success in this role will include:

Projects delivered on time and within expected effort

Strong client communication and satisfaction

Problems identified before they become crises

Reduced rework and project confusion

Clear project ownership and accountability

Reliable documentation and project visibility

Strong coordination between client-service and technical teams

Greater confidence in BMI's ability to accept and successfully deliver additional work

Successful development of junior implementation-management personnel

Increasing delegation of routine project-management work without declining quality

Reduced organizational dependency on any one individual

This position is probably not a good fit if you are primarily looking for:

A guaranteed fixed salary regardless of utilization

A guaranteed 40-hour paid workweek

A role focused mainly on scheduling meetings and updating project-management software

Extensive paid training before you can independently perform the core responsibilities

A position in which difficult delivery problems or client conversations are always handled by someone else

A role where technical team members determine project direction without appropriate project-management challenge

A primarily hands-on developer position

A role where you expect to observe an established team and simply follow an existing project-management playbook

Personal job security based on being the only person who knows how something works

We value people who make themselves more valuable by building successful projects, capable colleagues, and repeatable systems—not by making the organization dependent upon them.

This role offers an unusual combination of:

Premium hourly earning potential

Compensation closely connected to productive contribution

Direct influence over client outcomes

Significant professional autonomy

Exposure to varied business and technology implementations

Leadership and mentoring responsibility

The opportunity to build and define a project-delivery capability , not simply occupy a seat within an established one

Career growth based on demonstrated capability and organizational impact

The opportunity to help develop the next generation of BMI implementation professionals

For the right person, this is an opportunity not only to manage successful implementations, but to help establish the standards, systems, and people through which BMI can deliver them consistently at scale.

Zoho implementation experience

Experience with Salesforce, HubSpot, Microsoft Dynamics, NetSuite, or comparable platforms

Experience building playbooks, implementation standards, templates, or delivery frameworks

PMP, PRINCE2, Agile/Scrum, or comparable project-management certification