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RWC IT Support Assistant

Rogue Community College

Grants Pass, USA

Part-time

Entry

Onsite

USD 16.05-16.05 hourly

Discovered 1 weeks ago

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Assist the End User Support II Technicians in diagnosing and fixing hardware and software computer problems.

Supervision Received : Works under the general supervision of the Director of IT and the day-to-day coordination by End User Support II Technicians.

Supervision Provided : None

Assist the End User Support II Technicians in diagnosing and fixing hardware and software computer problems.

Supervision Received : Works under the general supervision of the Director of IT and the day-to-day coordination by End User Support II Technicians.

Examples Of Duties - Essential Functions

Answer telephones 2.

Create work orders for End User Support II Technicians. 3.

Scan documents into Etrieve document manager. 4.

Assist in diagnosing and fixing hardware and software computer problems. 5.

General cleaning- remove trash and e-cycle waste. 6.

Weekly maintenance of classrooms, podiums, and equipment.

Answer telephones

Create work orders for End User Support II Technicians.

Scan documents into Etrieve document manager.

Assist in diagnosing and fixing hardware and software computer problems.

Screening Criteria

Education : Must have completed CIS 140 – Introduction to Operating Systems.

Must be enrolled at RCC in at least 6 credits and maintaining a cumulative 2.0 GPA.

Knowledge of: 1.

Basic knowledge of computer hardware and software. 2.

Electronic file systems Ability to: 1.

Scan Documents 2.

Keyboard skills 3.

Pass a Criminal Background Check Physical Demands : Manual dexterity and coordination are required for more than half of the daily work period (about 50%) which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and other standard office equipment.

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RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: www.roguecc.edu/nondiscrimination . Position will remain open to students who are enrolled in 6 credits and maintaining a 2.0 cumulative GPA until department chooses to close the position. Documents required are a cover letter, resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review. Only Finalists will be interviewed. All applicants will be notified by email after final selection is made. Final candidate will be required to show proof of eligibility to work in the United States. Candidates with disabilities requiring accommodations and/or assistance during the hiring process may contact Human Resources for assistance.

RWC IT Support Assistant

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Examples Of Duties - Essential Functions

Screening Criteria

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