smartrecruiters
RTS System Support Engineer
Keenfinity
Dubai, UAE
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
DanteAES67SMPTE 2110 SuiteRTS RVONMicrosoft Visio
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
DanteAES67SMPTE 2110 Suite
Key Skills for This Role
DanteAES67SMPTE 2110 SuiteRTS RVONMicrosoft Visio
Full Job Posting
Key Responsibilities
- Provide technical support and guidance to customers on RTS products and solutions.
- Support the Sales team with technical expertise during customer engagements, project planning, and solution design.
- Review customer intercom system designs and develop complete, scalable, and operational solutions that meet project requirements.
- Analyse customer challenges and provide effective troubleshooting, validation, and technical solutions.
- Validate proposed system architectures and support the Sales team in developing optimal solutions for customer applications.
- Troubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues through the internal bug reporting process where required.
- Create and maintain technical documentation, system designs, and signal flow diagrams to support customer projects.
- Assist customers with system commissioning, configuration, optimisation, and troubleshooting activities.
- Collaborate closely with Engineering, Product Management, and Sales teams to ensure successful customer outcomes.
Key Skills
- Solid experience in technical support, systems engineering, broadcast technology, professional audio, or a related field.
- Working knowledge of Dante audio networking technology.
- Basic knowledge of trending Audio over IP platforms (AES67, SMPTE 2110 Suite)
- Basic understanding of RTS RVON protocol and IP-based communications systems.
- Familiarity with server virtualisation technologies.
- Strong understanding of networking principles, protocols, and troubleshooting methodologies.
- Good knowledge of audio signal flow and processing.
- The ability to troubleshoot audio signal flow from source to destination.
- Experience creating system layouts and signal flow diagrams using tools such as Microsoft Visio.
- Strong analytical, problem-solving, and communication skills.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Keenfinity
Commercial IT Product Owner
Fairport, USA
SeniorFull-time
The Commercial IT Product Owner is responsible for defining, prioritizing and delivering the roadmap for the commercial IT landscape. This includes CRM, customer portal, e-commerce, CPQ, marketing automation, customer da
Discovered TodayView →
Software Engineer, Critical Communication Systems
Lincoln, USA
JuniorFull-time
We are seeking a highly motivated Software Engineer to join our Critical Communication Systems development team in Lincoln, Nebraska. In this role, you will design, develop, and maintain modern desktop applications used
Discovered TodayView →
Technical Support Specialist - Professional Audio
Burnsville, USA
JuniorFull-time
Electro‐Voice Dynacord is seeking a customer‐focused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This position serves as the first point of con
Discovered TodayView →
Senior Product Manager, Strategic Solutions
Fairport, USA
SeniorFull-time
In this position, you will support the Chief Product Officer within the Radionix Access and Intrusion Business to establish strategy, align the organization and deliver a global product roadmap. You will collaborate with
Discovered TodayView →
Business Development Manager Electro Voice & Dynacord
Riyadh, KSA
SeniorFull-time
We are seeking a highly skilled and detail-oriented Business Development Manager to to join our Inspiring Audio Business and drive business growth by identifying new business opportunities, developing strategic partnersh
Discovered TodayView →
Senior Applications Engineer/Field Sales Engineer - Electro Voice & Dynacord
Riyadh, KSA
JuniorFull-time
We are seeking a detail-oriented and professional Senior Applications Engineer/Field Sales Engineer to join our team in Riyadh, Saudi Arabia. In this role, you will serve as a technical sales expert and applications spec
Discovered TodayView →
Finance Intern
, KSA
JuniorFull-time
We are seeking a motivated Finance Intern to support the Finance team with financial analysis and business intelligence. This role offers hands-on experience working with sales, finance, and operations leaders to develop
Discovered TodayView →
Regional Sales Manager - RTS Intercom
, USA
JuniorFull-time
RTS Intercom is seeking a highly driven, entrepreneurial Regional Sales Manager to accelerate growth within an assigned U.S. region while directly developing and managing a portfolio of Strategic Key Accounts. This is a
Discovered TodayView →
Commercial IT Product Owner
Fairport, USA
Discovered TodayFull-time
Software Engineer, Critical Communication Systems
Lincoln, USA
Discovered TodayFull-time
Technical Support Specialist - Professional Audio
Burnsville, USA
Discovered TodayFull-time
Senior Product Manager, Strategic Solutions
Fairport, USA
Discovered TodayFull-time
Business Development Manager Electro Voice & Dynacord
Riyadh, KSA
Discovered TodayFull-time
Senior Applications Engineer/Field Sales Engineer - Electro Voice & Dynacord
Riyadh, KSA
Discovered TodayFull-time
Finance Intern
, KSA
Discovered TodayFull-time
Regional Sales Manager - RTS Intercom
, USA
Discovered TodayFull-time