successfactors
RPA Production Support Engineer
NTT DATA Services
Remote, IND
Full-time
Mid · 2+ years experience
Remote
Discovered 3 weeks ago
MuleSoft RPA ManagerWindowsServiceNowJiraSQLPowerShell
Free
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MuleSoft RPA ManagerWindowsServiceNow
Key Skills for This Role
MuleSoft RPA ManagerWindowsServiceNowJiraSQLPowerShell
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Key Responsibilities
- Monitor bot execution through MuleSoft RPA Manager.
- Track bot schedules, execution frequency, success rates, and failures.
- Ensure critical bots run as per defined schedules and business timelines.
- Perform initial troubleshooting, bot restarts, and reruns as per SOPs.
- Investigate credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues.
- Analyze bot logs, execution details, screenshots, and error messages.
- Log, prioritize, and track incidents using ITSM tools.
- Escalate code-related or complex issues to the RPA development or L3 team.
- Coordinate with infrastructure, application, security, and business teams.
- Maintain shift handover notes, runbooks, knowledge articles, and operational reports.
- Support incident analysis, root cause analysis, and service improvement activities.
Required Skills
- 2 to 6 years of experience in RPA, application, or production support.
- Experience with MuleSoft RPA Manager or a similar RPA platform.
- Knowledge of bot monitoring, scheduling, execution, and failure handling.
- Understanding of Windows servers, virtual machines, credentials, and access management.
- Familiarity with ITIL processes and tools such as ServiceNow or Jira.
- Strong troubleshooting, communication, and documentation skills.
- Willingness to work in 24x7 rotational shifts.
Preferred Skills
- Basic knowledge of SQL, PowerShell, APIs, or scripting.
- RPA platform certification.
- Experience supporting enterprise automation in banking, insurance, healthcare, or retail environments.
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