oracle
Rooms Division Manager
The Ritz-Carlton
Melbourne, AUS
Full-time
Mid
Onsite
Discovered 2 weeks ago
OPERA
Free
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Role Overview
Join our Ladies and Gentlemen and oversee and direct all aspects of departmental operations
You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget
Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met
Review reports and financial statements to determine Rooms operations performance against budget
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Manages staffing levels to ensure that guest service, operational needs and financial objectives are met
Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
Understand and manage the impact of the department’s operations on the overall property financial goals and objectives to achieve or exceed goals.
Develop and manage relationships with key stakeholders, both internal and external.
Ensure you and the team uphold all company policies and procedures whilst demonstrating the Hotel’s core values.
Key Skills for This Role
OPERA
Full Job Posting
Position Summary
Join our Ladies and Gentlemen and oversee and direct all aspects of departmental operations
You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget
Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met
Review reports and financial statements to determine Rooms operations performance against budget
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
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