Rooms Controller - Front Office
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Key skills for this role
About the Role
Marriott International is hiring a Rooms Controller for Front Office at Westin Dubai. The role involves delivering services to guide guests through their stay, processing operational needs, addressing requests, and completing reports.
Key Skills for This Role
Responsibilities
- Deliver a wide range of services to guide guests through their entire stay
- Process operational needs and address guest requests
- Complete reports and share highlights of the local area
- Maintain a safe work place and follow company policies
- Ensure professional uniform, personal appearance, and communications
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended time
- Ability to lift up to 10 pounds without assistance
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Critical Success Factors
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards.
- Ensuring uniform, personal appearance, and communications are professional.
- Ability to stand, sit, or walk for an extended time.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
About Westin
- At Westin, we are committed to empowering guests to regain control and enhance their well being when they need it most while traveling.
- To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life.
- We want our associates to embrace their own well being practices both on and off property.
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