Robotics / Medical Imaging Field Service Engineer

Position Summary

Key Responsibilities

• Act as a technical subject matter expert, providing regional operational support to Field Service Management while maintaining a strong hands-on field service presence.
• Coordinate FSE scheduling, workload allocation, and resource planning across the assigned region.
• Provide technical and administrative support for assigned work orders and field service activities.
• Act as a quality control point of contact for field tools, processes, documentation, and service execution.
• Support the onboarding, development, and continuous technical development of field service personnel.
• Maintain assigned field service equipment, tools, spare parts, and inventory to ensure operational readiness.
• Lead and support project coordination, including system installations, upgrades, deployments, and complex escalations.
• Deliver and support technical training initiatives for Field Service Engineers.
• Collaborate with internal teams and external customers to effectively plan and execute service activities.
• Diagnose and resolve complex electromechanical, imaging, and system-related issues, restoring equipment to full operational status as efficiently as possible.
• Ensure all service activities, customer complaints, repairs, and customer feedback are accurately and promptly documented in accordance with company procedures.
• Respond to customer issues and escalations with urgency, professionalism, and a strong customer-focused approach.
• Identify and implement opportunities to improve service processes, documentation, operational efficiency, and field performance.
• Support the Field Service Management team with regional operational activities and projects as required.
• Travel domestically and internationally across EMEA as required.
• Perform other duties and responsibilities as assigned.

Education

Experience

Knowledge, Skills & Abilities

• Strong understanding of healthcare environments, including Biomedical Engineering, Radiology, Clinical Services, and hospital operations.
• Working knowledge of EMEA healthcare, radiology, hospital regulations, and applicable quality systems.
• Strong technical troubleshooting and problem-solving skills across complex electromechanical and imaging systems.
• Excellent organisational and time management skills, with the ability to manage competing priorities in a flexible, self-directed working environment.
• Strong interpersonal and communication skills, with confidence engaging with customers, clinical teams, engineers, and internal stakeholders.
• Strong customer service mindset with the ability to manage challenging situations and escalations professionally.
• Ability to work independently while contributing effectively as part of a wider regional team.
• Strong decision-making skills and the ability to make practical, business-aligned decisions in a dynamic environment.
• Proficiency in Microsoft Office and relevant service management/documentation systems.
• Strong attention to detail and commitment to accurate service documentation and compliance.

Additional Requirements

• Willingness and ability to travel at short notice across the assigned EMEA geography.
• High mobility and easy access to EMEA countries is essential due to the regional nature of the role.
• Ability to maintain hospital credentialing, site access, and vendor compliance requirements.
• Ability to work flexible hours in line with customer and business requirements.
• Ability to lift and handle equipment weighing up to 50 lbs (approximately 23 kg) .
• Valid driving licence and ability to travel independently within the assigned territory.
• Fluent in English
• Starting salary EUR 40,000 per annual plus benefits and bonus.

Our Values

Equal Employment Opportunity

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.