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The Robotics Field Engineer I will deploy, maintain, and support Bear Robotics’ robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues. This role provides both remote and on-site customer support, performs routine and Level 1 robot repairs, and contributes to product feedback and continuous improvement. The engineer will be on-call one weekend per month and travel up to 80% of time to customer sites and Bear Robotics’ US offices.
The Robotics Field Engineer I will deploy, maintain, and support Bear Robotics’ robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues. This role provides both remote and on-site customer support, performs routine and Level 1 robot repairs, and contributes to product feedback and continuous improvement. The engineer will be on-call one weekend per month and travel up to 80% of time to customer sites and Bear Robotics’ US offices.
Install, configure, and commission robots to site specific requirements, including on-site testing to validate performance before handoff.
Partner with customer contacts to integrate robots into existing operational workflows, and train end users on daily operation, upkeep, and basic troubleshooting.
Respond to customer inquiries, hotline calls, and technical support requests; diagnose issues and escalate to higher-level support as needed.
Perform root cause analysis on product failures and execute corrective actions.
Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
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Monitor performance of deployed robots and proactively recommend operational improvements.
Maintain accurate records of customer support activity, site documentation, and asset tracking in the CRM.
Represent the voice of the customer to internal teams, and occasionally test prototype features and recommend modifications.
Follow safety protocols and identify potential hazards during deployments and service visits.
Perform other related duties as assigned.
Associate’s degree, technical certification, military technical training, or equivalent hands-on technical field service experience.
Bachelor’s in Computer Science, Software Engineering, Electrical Engineering, Robotics Engineering, or a related engineering discipline is a plus.
Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you’ll have countless opportunities for growth as we expand our product line and global reach. We’re not a big tech company yet, but we’re striving every day to be THE global player when it comes to hospitality robotics. In 2022 we raised $81 Million in Series B funding to accelerate growth and expand into new markets in southeast Asia and Europe. If you feel you’re ready for an adventure in robotics, we would love to hear from you.
LG-controlled robotics manufacturer developing autonomous mobile robots for hospitality, logistics, healthcare, retail, and industrial customers.
Visit company websiteJobs and hiring trendsUSD 79000-97000 yearly / year
Full-time
Entry
Onsite
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