Road Supervisor

Via is using technology to transform transportation around the world.

From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Road Supervisor, you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur.

You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders.

This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of our Mobile, AL location.

While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.