Road Rescue Coordinator

Location

• St. Louis, MO
• Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

Essential Duties and Responsibilities

• Reviews work orders to assess failures.
• Assist drivers with roadside failures.
• Ensures the repair procedure is properly documented.
• Ensures the manufacture’s criteria is met.
• Completes the documents required to process claims and forwards them to the manufacturer.
• Identifies exceptional cases in which may result in special agreements with the manufacturer and completes the required documents and follows up, as needed.
• Ensures that the amounts claimed correspond to the criteria of the manufacturer.
• Forwards and monitors all warranty parts requests to appropriate Service Personnel.
• Maintains maintenance daily planner and work orders.
• Communicates with customers throughout maintenance breakdown.
• Corresponds with Safety Department in regard to during the initial assessment.
• Other duties as required.