Road Logistics Customer Service Specialist

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in Kegworth.You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.

Efficiently process bookings from clients and overseas agents on to the system.

Provide operational support for the Freight Account Managers when required.

Liaise with all relevant parties throughout the shipment to organise the movement of goods

Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated

Process sales and purchase invoices of the branch

Working at all times to enable and develop a team culture

Completing any reasonable task requested of you by your supervisor/manager in a timely manner. When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained

Excellent communication and interpersonal skills, written and over the phone

Strong customer service focus

Able to use own initiative and work unsupervised as well as within the wider team

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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