Risk & Payment Operations Associate

As a Risk & Payment Operations Associate, you will help ensure that money moves through Slash safely, accurately, and efficiently.

You will own the day-to-day investigation and resolution of payment reviews and operational exceptions across payment methods such as ACH, wires, RTP, cards, checks, and emerging global or stablecoin payment rails. This includes reviewing unusual or higher-risk activity, gathering information from customers, responding to inquiries from financial partners, and determining the appropriate path forward in partnership with Slash’s Compliance and Operations teams.

This is not a purely queue-based operations role. You will be expected to develop strong judgment, recognize patterns across customer and transaction activity, and turn recurring operational problems into better processes, tooling, and controls. You will work closely with Compliance, Customer Success, Product, Engineering, and our external financial partners to protect Slash and its customers without creating unnecessary friction.

We believe exceptional operations are built through close collaboration.

Investigate payment reviews, processing exceptions, and unusual transaction activity across ACH, wires, RTP, cards, checks, and other supported payment rails

Manage requests for information from financial partners from intake through resolution, including reviewing account activity, gathering customer documentation, and preparing clear and complete responses

Communicate directly with customers regarding payment delays, documentation requests, transaction reviews, returns, recalls, disputes, and account restrictions

Review the stated purpose of transactions, customer and counterparty relationships, supporting documentation, and broader account activity to identify inconsistencies or potential risk

Make timely, well-reasoned recommendations on whether transactions should be released, returned, escalated, or subjected to additional review

Coordinate payment recalls, returns, rejected transactions, beneficiary issues, and other time-sensitive payment events with customers and financial partners

Escalate potential fraud, money laundering, sanctions, account misuse, or other compliance concerns to the appropriate internal stakeholders

Maintain accurate and defensible case records documenting the information reviewed, analysis performed, and basis for each decision

Monitor operational queues and service levels, prioritize urgent or high-impact cases, and ensure issues do not fall through the cracks

Identify recurring failure points, customer-friction patterns, and control gaps, then work with Product and Engineering to improve internal tooling and automate manual workflows

Develop and maintain procedures, investigation templates, escalation standards, and operational playbooks as Slash introduces new products and payment capabilities

Analyze operational and risk trends and communicate actionable insights to Compliance, Product, Engineering, and company leadership

Help launch and operationalize new payment rails, products, and financial-partner relationships by translating requirements into scalable workflows and controls

Experience managing payment RFIs, recalls, returns, disputes, transaction holds, or other payment exceptions

Familiarity with BSA/AML, sanctions, fraud, and transaction-monitoring concepts

Knowledge of NACHA rules, wire-payment operations, card-network processes, or real-time payment systems

Experience investigating business customers, complex funds flows, cross-border payments, crypto-related activity, or stablecoin transactions

Experience working directly with sponsor banks, payment processors, card networks, or other regulated financial partners

Experience writing standard operating procedures, escalation frameworks, or investigation playbooks

Familiarity with SQL, spreadsheets, dashboards, or other analytical tools used to identify transaction and operational trends

Experience working with case-management, customer-support, transaction-monitoring, or identity-verification tools

Experience in a fast-paced startup environment where processes and responsibilities evolve quickly

Payment reviews and partner inquiries are resolved accurately, clearly, and within established service levels

Customers receive timely and professional communication, even when the underlying decision is difficult

Escalations are supported by concise analysis, complete documentation, and a clear recommendation

Recurring issues are converted into durable processes, better controls, or product improvements

Slash can launch and scale new payment capabilities without operational quality or risk management becoming a bottleneck

Best-in-class health, vision, and dental coverage

Unlimited and flexible PTO

In-office perks, including lunch, dinner, and transportation

High-autonomy, ownership-driven culture

Competitive compensation and equity package