Rider Coordinator (Delivery Fleet)
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Key skills for this role
About the Role
Manage daily shift rosters, attendance, and route assignments for a fleet of 200+ delivery riders (scaling to 1,000+). Monitor daily delivery metrics, order fulfillment rates, a.
Key Skills for This Role
Responsibilities
- Manage daily shift rosters, attendance, and route assignments for a fleet of 200+ delivery riders
- Monitor daily delivery metrics, order fulfillment rates, and delivery times
- Identify underperforming riders and implement coaching or corrective actions
- Coordinate with HR and PRO teams to seamlessly onboard new riders
- Act as first point of contact for riders facing on road issues, customer disputes, delivery app glitches, or motorcycle maintenance needs
- Build strong relationships with the rider community to keep morale high, minimize turnover, and resolve internal grievances
- Maintain precise daily, weekly, and monthly reports on fleet performance, active rider counts, and delivery efficiency for senior management
Requirements
- Manage daily shift rosters, attendance, and route assignments for 200+ delivery riders
- Monitor daily delivery metrics, order fulfillment rates, and delivery times
- Identify underperforming riders and implement coaching or corrective actions
- Coordinate with HR and PRO teams to onboard new riders
- Act as first point of contact for riders facing on road issues, customer disputes, app glitches, or maintenance needs
- Build strong relationships with rider community to maintain morale and minimize turnover
- Maintain precise daily, weekly, and monthly reports on fleet performance
Full Job Posting
Responsibilities
- Manage daily shift rosters, attendance, and route assignments for a fleet of 200+ delivery riders (scaling to 1,000+).
- Monitor daily delivery metrics, order fulfillment rates, and delivery times.
- Identify underperforming riders and implement coaching or corrective actions.
- Coordinate with the HR and PRO teams to seamlessly onboard new riders, ensuring they are thoroughly trained on navigation, customer service, safety standards, and company app protocols.
- Act as the first point of contact for riders facing on road issues, customer disputes, delivery app glitches, or motorcycle maintenance needs.
- Build strong relationships with the rider community to keep morale high, minimize turnover, and resolve internal grievances.
- Maintain precise daily, weekly, and monthly reports on fleet performance, active rider counts, and delivery efficiency for senior management.
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