RevOps Adoption & Enablement Analyst

Monitor and assess adoption, pain points, and common user issues

Use insights from:

support queries

training feedback

user engagement to inform improvements to guidance, training, and future change planning

Act as the voice of the user in RevOps design discussions

Work closely with:

Salesforce Process & Governance Analyst (to align guidance with standards and controls)

RevOps Lead (to reflect operating‑model decisions in enablement materials)

RevOps Roadmap & Planning role (to support readiness for upcoming change)

Reinforce governance standards through education and clarity , not enforcement

Improve consistency, confidence, and understanding in Salesforce usage

Reduce avoidable support requests and user frustration

Support audit and control objectives through clear guidance and repeatable behaviour

Enable effective adoption of both current‑state and future‑state processes

Own Salesforce configuration or technical build

Act as a project or change delivery manager

Own process design or operating ‑model decisions

Replace formal training delivered by external partners or programmes (where applicable)

Experience working in a Salesforce‑enabled business environment

Strong ability to explain complex processes simply and clearly

Experience creating user guidance, training materials, or operational documentation

Confident engaging with stakeholders across Sales, Operations, and RevOps

Strong attention to detail and user empathy

Experience supporting system or process adoption initiatives

Familiarity with Salesforce concepts and terminology (user‑level, not configuration)

Experience working with governance, audit, or regulated environments

Experience using tools such as SharePoint, PowerPoint, Visio, or similar documentation platforms

Practical, user‑focused, and pragmatic

Clear communicator with a bias for simplicity

Curious about how processes work in reality, not just on paper

Comfortable working in evolving environments with ambiguity

Proactive and improvement‑oriented

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.