Rev Cycle Customer Success Manager

7–10 years in RCM leadership or customer-facing revenue operations roles within MSK, orthopedic, or procedural specialties, with hands-on experience managing third-party billing vendors - including performance oversight, SLA enforcement, and escalation resolution.

Deep working knowledge of RCM in procedural specialties (MSK/Ortho/Pain), including front-end and back-end revenue optimization, denial management strategy, and vendor performance oversight.

Expertise designing and implementing RCM technologies to augment practice-specific workflows.

Full-cycle RCM fluency: front-end (prior authorizations, eligibility verification, benefits investigation, pre-certification) through back-end (AR work-down, denial management, appeals, aging bucket strategy, and collections).

Strong working knowledge of coding and billing as it applies to pain management and orthopedics - CPT, ICD-10-CM/PCS, HCPCS Level II, modifier usage (e.g., 25, 59, XU, LT/RT), bundling edits, and global period policies. The ability to diagnose coding-related revenue issues is essential; production coding is not.

Professional coding certification (CPC, CCS, COC or equivalent) and/or a degree in Health Information Management is a plus, as are specialty credentials such as COSC or CASCC.

Ability to translate RCM performance data into executive-level insights and strategic action plans for provider partners.

Comfortable building and interpreting RCM dashboards (days in AR, denial rate, clean claim rate, collection rate) and driving accountability across internal and external stakeholders.

Proven ability to manage complex, multi-stakeholder projects independently, prioritize competing deadlines, and deliver results without hand-holding.

We'll treat you well. If any other benefits are important to you, we'd love to know.

Adjusted comp - Competitive salary & meaningful equity

Benefits - Unlimited PTO

Fully-distributed culture - We are remote first; live and work where you'd like, with an

NYC office for folks who want to work together

Ownership - You'll be our go-to for lots of things

Growth - You will learn a lot, very quickly

This is what you can expect of your teammates at Flagler:

Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems.

Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.

Don’t take things personally : We value and react quickly to constructive feedback.

Speed is our ally : In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.

Be Right : We are highly detailed oriented and try to be right, a lot.