Returns Coordinator

High school diploma or equivalent required; 1-2 years of experience in returns, warehouse operations, logistics, transportation, inventory, customer service, or a related field preferred.

Experience within a transportation, distribution, warehouse, or supply chain environment preferred.

Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook; experience with WMS, ERP, or inventory management systems preferred.

Strong communication, interpersonal, organizational, and problem-solving skills with a high level of attention to detail.

Ability to accurately count, inspect, verify, document, and process returned products and related information.

Ability to prioritize and manage multiple tasks while working independently and effectively as part of a team in a fast-paced environment.

Ability to communicate and coordinate effectively with customers, carriers, warehouse personnel, and internal departments.

Ability to support and process returns associated with several trucks daily while meeting established productivity and accuracy expectations.

Ability to operate warehouse equipment and safely handle products and materials as required.

Ability to sit, stand, walk, bend, stoop, reach, push, pull, lift, and carry for extended periods throughout the workday.

Ability to frequently lift and move products weighing 50 pounds or more, as required by the operation.

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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