Retirement Living Assistant

Applications may close before the deadline, so please apply early to be considered.

• Role Profile • Conduct tenant daily Passive Infra-Red (PIR) checks used to detect movement within tenant homes and respond to emergency calls via the emergency system when on duty. • Liaise with internal and external agencies. • Responsible for front line tenancy housing management support including money advice, benefits & health & wellbeing referrals. • Ensure that the Riverside Health and Safety policy is fully implemented at the scheme, ensuring customers are always aware of the provision of security at the scheme. • Report repairs and maintenance needs on behalf of the schemes and to assist customers with reporting their own repairs. • Liaise with contractors including lifts, heating, fire equipment, gardening, etc. to ensure a high service is being delivered. • Work collaboratively and build relationships of trust and respect with internal & external partners to promote independent living. • Promote and encourage a high level of customer involvement, consultation and communication. To promote co production and provide the services that the customer wants and what is best for the customer with a strong focus on outcomes. • Build a relationship with older people living in their schemes, giving customers information on availability and access to services within their local area. • Have the ability to use appropriate IT systems and maintain professional and timely records. • Promote safety and protection of vulnerable adults by ensuring all safeguarding issues and concerns are investigated in line with Riverside’s safeguarding policies and procedures in every aspect of service delivery. • Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met. • Travel, within a reasonable distance, to provide cover to other schemes as required. • Ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery. • Understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organization. • Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way. • Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care, and support. • Any other relevant duties as required by the designated manager.
• Additional Information • The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role. • The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. • In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. • The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
• Person specification Essential Knowledge & Experience • Experience working in a customer-focused environment. • Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. • Experience of working with vulnerable and older people. • Flexible and responsive attitude. • To demonstrate IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within this role and complete relevant IT training where required.
• Desirable • Formal housing qualification. • A full, clean driving licence

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