Retailer - Central
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Key skills for this role
Key Skills for This Role
Full Job Posting
Key Responsibilities:
- Empower Store Managers:
- Inspire entrepreneurial thinking and autonomy in decision-making.
- Provide guidance and hold managers accountable for business results and contributions.
- Support Store Operations:
- Visit shops to connect with teams, identify opportunities, and coach them to success to drive sales and create incredible customer experiences.
- Identify growth opportunities, challenge the status quo, and implement innovative solutions.
- Oversee the recruitment, onboarding, and training of managers, setting them up for success.
- Develop Talent:
- Provide coaching, feedback, and support for managers, MITs, TSMs, and Interns.
- Lead engaging training sessions that empower teams to succeed, both in-person and virtually, on various retail topics.
- Foster a culture of growth, where everyone feels supported in their development.
- Ensure Compliance and Ethics:
- Maintain safe retail environments and ensure compliance with industry standards and company policies.
- Promote Lush ethics, values, and initiatives, including sustainability and Lush Giving.
- Strategic Collaboration:
- Participate in meetings across North America and globally.
- Represent retail managers in discussions with other support teams and work closely with other teams to ensure the best support for our stores and events.
- Community Engagement:
- Help Store Managers build strong connections within their communities, welcoming new customers and expanding Lush's reach.
- Encourage creativity, fun, and positivity within our stores.
- Be day makers and create magic and fun experiences for both employees and customers.
Expectations:
2+ years of experience managing a Lush shop, driving sales, and delivering exceptional customer experiences.
1+ years of experience supporting remote locations and developing teams.
A passion for helping others grow, with a proven ability to mentor and support talent, manage performance, and navigate employee relations.
Strong communication, organization, and time management skills.
Proficient in Google Workspace and adaptable to other systems.
Must be located in Canada near multiple Lush store locations.
Ability to travel up to 50% within the US, Canada, and the UK.
Preferred:
1+ years of multi-unit experience.
Degree or coursework in business, commerce, or communication.
Experience in the cosmetics and beauty industry.
Cross-cultural collaboration and DEIB training.
Fluency in Spanish, French, or other languages.
Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.
We thank all interested applicants; however, only qualified candidates will be contacted.
Best of luck on your job search, and don't forget to follow us to learn more!
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92 . We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
About Lush Cosmetics
Manufacturer and retailer of fresh, handmade cosmetic products.
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