Retail Warehouse Associate

Reporting to the Manager, Retail Warehouse, the Retail Warehouse Associate plays a vital behind-the-scenes role within the Revenue & Engagement department, supporting the Museum’s retail experience.

As a steward of merchandise, this position ensures items are received, handled, and delivered with care and precision while maintaining a seamless flow of inventory from the warehouse to the museum store.

This role also serves as a trusted driver, responsible for the safe and timely transport of goods between locations, upholding high standards of safety, reliability, and operational excellence.

• Receive and inspect incoming shipments, verifying quantities, condition, and alignment with purchase orders, packing slips, and transfer documentation
• Unpack, label, and organize merchandise to preserve product integrity, accessibility, and efficient stock flow
• Maintain accurate inventory records through cycle counts, audits, and timely updates in inventory management systems or handheld devices
• Replenish the museum store in a timely manner, partnering with store staff to support merchandising priorities, launches, and seasonal product flow
• Pick, pack, and prepare merchandise for internal transfers, store requests, and customer fulfillment with accuracy and efficiency
• Process damaged goods, returns, and discrepancies according to established procedures, escalating issues as needed
• Help reduce loss and shrink by handling merchandise carefully, maintaining secure storage practices, and reporting variances promptly
• Uphold a clean, organized, and safe warehouse environment that reflects operational excellence and supports OSHA-compliant practices
• Load and unload goods with care, recognizing the value and craftsmanship of each item
• High school diploma or GED equivalent required

• 2+ years of experience in warehouse, retail, logistics, or a related operational environment
• Ability to lift to 50 lbs. and perform physical tasks in a fast-paced environment
• Forklift certification (or ability to obtain) preferred
• Familiarity with inventory systems, handheld scanners, and stock management practices