Communicate technical risks, decisions, blockers, and validation results.
Maintain strong customer focus and professional communication throughout engagements.
Knowledge Management and Continuous Improvement
Capture lessons learned from deployments, troubleshooting activities, and customer engagements.
Create and maintain deployment guides, troubleshooting playbooks, runbooks, standards, and technical documentation.
Contribute validated knowledge to the RTO Engineering Deployment Library.
Promote continuous improvement of deployment standards, operational processes, and troubleshooting practices.
Review and validate AI-assisted outputs before operational use.
Ensure documentation accuracy, governance compliance, and knowledge reuse across the organization.
Cross-Functional Collaboration
Partner with Product Engineering, Customer Support, Project Management, deployment teams, and customer IT organizations.
Provide technical readiness assessments, deployment guidance, validation support, and escalation assistance.
Help coordinate technical activities across multiple stakeholders to achieve successful customer outcomes.
Required Qualifications
Experience supporting enterprise software, infrastructure, or retail technology deployments.
Knowledge of deployment methodologies, implementation processes, and production support practices.
Strong troubleshooting and root cause analysis skills.
Experience analyzing logs, system data, and technical evidence to resolve issues.
Understanding of networking, system administration, infrastructure, and application integration concepts.
Ability to validate technical environments and identify deployment risks.
Experience working directly with customers and cross-functional technical teams.
Strong written and verbal communication skills.
Ability to document technical findings, procedures, and operational knowledge clearly.
Ability to distinguish confirmed facts from assumptions and make evidence-based recommendations.
Experience supporting production environments and operational recovery activities.
Demonstrated ability to work across organizational boundaries and coordinate multiple stakeholders.
Commitment to following established standards, validation processes, and change management practices.
Preferred Qualifications
Understanding of containerized services, messaging, certificates, security configuration, and payment integrations.
Experience with large-scale pilot deployments, go-live support, and production rollouts.
Experience creating technical documentation, playbooks, runbooks, or engineering standards.
Experience leveraging AI-assisted engineering tools while maintaining technical validation and governance requirements.
Familiarity with knowledge management practices, engineering onboarding, and continuous improvement initiatives.
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
EEO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation DIVERSITY, EQUITY & INCLUSION: We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
About Toshiba Global Commerce Solutions - External
Technology
Retail technology provider delivering point-of-sale systems, self-checkout solutions, and commerce platforms for retailers worldwide. A subsidiary of Toshiba.
