Retail Store Supervisor

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Sunnyside Retail Store Supervisor will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have:

Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.

Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.

Elevated skills in decision making, active listening and problem solving.

Advanced cannabis product knowledge and industry compliance standards.

Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service

CORE JOB DUTIES

Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.

Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.

Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.

Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management.

Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.

Ensure team accountability to compliance with all company policies, procedures, state and local laws.

Manage escalated customer concerns and respond to complex or nonstandard product questions.

Investigate any cash, POS or product discrepancies and escalate/record appropriately.

Troubleshoot technical issues or glitches in POS system.

Verify inventory counts and cash deposit totals; reconcile any discrepancies.

Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.

Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Ability to walk or stand for extended periods of time

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

High School Diploma or equivalent

3 - 5 years’ experience in customer service

1+ year experience leading or mentoring a team; cannabis experience preferred

Excellent customer service skills

Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner

Excellent communication, interpersonal, and persuasive skills