indeed
Retail Store Manager
Mary Jane's
Oshawa, CAN
Full Time
Manager
Onsite
3 days ago
Customer ServiceInventory ManagementStaff ManagementMicrosoft OfficeSalesCompliance
Free
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Customer ServiceInventory ManagementStaff Management
About the Role
Mary Jane's (FIKA Company) seeks a Retail Store Manager to oversee daily operations, staff management, and profitability of a cannabis retail location. You will ensure compliance, customer satisfaction, and inventory management while leading a team.
Key Skills for This Role
Customer ServiceInventory ManagementStaff ManagementMicrosoft OfficeSalesCompliance
Responsibilities
- Foster, develop, and motivate high performing customer success teams
- Ensure all customer complaints are addressed and handled professionally
- Ensure all health, safety, and security regulations are adhered to
- Maintain a full understanding and reinforce departmental policies, procedures, and regulations
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer
- Maintain adequate stock through efficient inventory management and optimization
- Increase sales, expand markets, and promote business to meet given goals
- Ensure processes are maintained for checking deliveries and packaging slips
- Verify invoices against packaging slips and track all expenditures
- Ensure merchandise is always presented neatly and priced correctly
- Manage pricing in a product's life cycle by taking seasonal changes into account
- Authorize all customer refunds and employee discounts
Requirements
- Minimum of 3 years work experience in the retail industry
- Minimum of 1 year work experience in a supervisory role in a retail environment
- Experience in all aspects of customer service
- Clear criminal record
- Provincial Cannabis Certification
- Ontario Only Cannabis Retail Manager License, preferred
Full Job Posting
Job Overview
- The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s).
- Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities.
- All Retail Store Managers are expected to be stewards of compliance and education.
Job Duties
- Foster, develop, and motivate high performing customer success teams.
- Ensure all customer complaints are addressed and handled professionally.
- Ensure all health, safety, and security regulations are adhered to.
- Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
- Maintain adequate stock through efficient inventory management and optimization.
- Increase sales, expand markets, and promote business to meet given goals.
- Ensure processes are maintained for checking deliveries and packaging slips.
- Verify invoices against packaging slips and track all expenditures.
- Ensure merchandise is always presented neatly and that items are priced correctly.
- Manage pricing in a product's life cycle by taking seasonal changes into account.
- Authorize all customer refunds and employee discounts.
Education, Training and Experience
- Minimum of 3 years work experience in the retail industry.
- Minimum of 1 year work experience in a supervisory role in a retail environment.
- Experience in all aspects of customer service.
- Clear criminal record.
- Provincial Cannabis Certification.
- Ontario Only Cannabis Retail Manager License, preferred.
Why you’ll love working here
- Opportunity to work with a best in class team.
- Internal advancement opportunities.
- Competitive bonus elements with short term and long term incentives.
- Wellness program including access to mental health resources.
- Access to internal learning & development programs.
- Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Working Conditions
- Some travel may be required.
- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals.
- Ability to lift 25 pounds.
- Overtime as required.
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