Retail Store Manager

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity, or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors.

Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way, whatever the environment, where ever you are. You help build trust, brand awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.

Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.

Lead by example as a brand ambassador representing The Works to inspire your team to follow.

Take full ownership of store performance, using data and insights to drive results.

Ensure high standards of visual merchandising, stock availability, and store presentation.

Recruit, onboard, and train new team members, building a high performing, engaged team.

Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.

Maintain compliance with health & safety, cash handling, and loss prevention policies.

Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.

Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

As a great leader with wonderful people skills, you'll create an environment that's more inclusive than just co-workers - it's a team.

Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.

Lead your team to reach their potential and steer your store to break records and get in the spotlight.

Work collaboratively with support departments and peers.

If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together!

But let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there

To inspire reading, learning, creativity and play 💛💙

We are Crafty 🎨 | Smart with what we've got.

We are Caring 💛 | Heart in every action.

We are Can-do 🚀 | Energy that gets it done.

At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.

We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this. If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.