Retail Special Projects Manager

Manage relationships with debit terminal processors and ATM providers, overseeing ordering, deployment, installation, and maintenance of hardware and platforms across all retail locations, and providing setup assistance to store teams.

Coordinate with vendors and internal teams to ensure timely setup, replacements, and issue resolution.

Monitor functionality and uptime, proactively addressing outages or performance issues.

Maintain accurate tracking of device inventory, locations, and service needs.

Manage and coordinate cash pickup scheduling and setup across retail locations, including managing the Cash Pick Up vendor platform.

Ensure alignment with security, compliance, and operational requirements.

Serve as the bridge between retail stores and accounting, managing the retail accounting inbox to troubleshoot and resolve cash-related issues.

Conduct bi-weekly audits of store cash trackers and weekly audits of bank reporting for deposit log accuracy.

Submit weekly corporate Amex receipts for charges.

Send the weekly 5th Meridian Cash Reporting email, weekly 3P Vendor Management/Location Updates, and weekly Accounting/Training Team Management Updates.

Identify and resolve gaps or inefficiencies in cash handling workflows.

Communicate all new pricing to store teams and create deal sheets accordingly, distributing via email and SharePoint.

Identify and resolve discrepancies across POS, e-commerce, and marketing platforms.

Partner cross-functionally with retail, merchandising, compliance, and marketing teams.

Track trends in errors and implement process improvements to reduce recurring issues.

Post Thursday night price updates and deal sheets to the Viva Engage platform.

Create and distribute the monthly company newsletter, featuring employee spotlights and team member contests and spirit weeks, posting to Viva Engage and sending via email.

Create and manage Hype tour prizes and holiday specific team member incentives.

Manage reporting for team incentives.

Monitor Viva Engage communities to ensure timely, accurate, and professional communication, while encouraging broader team member participation and engagement across the organization.

Identify trends, escalate issues, and partner with internal communications on broader messaging needs.

Promote engagement best practices and improve knowledge-sharing processes.

Prepare and send the weekly leadership deck: reminder sent to leadership on Fridays, with the deck itself sent the following Sunday.

Manage ad hoc requests and emerging priorities with a high level of responsiveness.

Standard remote work environment

Occasional onsite travel may be required based on business needs

May require occasional extended hours based on business needs

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.