Retail Shift Lead

Are you a passionate leader who thrives in a dynamic, customer-focused environment? Do you enjoy developing people, solving challenges, and creating memorable guest experiences? If so, we want you to join our team as a Retail Shift Lead .

In this role, you'll play a key part in the daily operation of the attraction, supporting multiple departments while leading and motivating front-line team members to deliver world-class service. As a trusted Supervisor on Duty, you'll help create a safe, fun, and seamless experience for every guest while developing a high-performing and engaged team.

As a Retail Shift Lead, you'll be responsible for:

Leading daily attraction operations as the designated Supervisor on Duty when assigned.

Supporting the smooth running of key departments including Admissions, Attractions, Food & Beverage, and Retail.

Delegating daily tasks and ensuring operational standards are consistently achieved.

Inspiring, coaching, and motivating team members to deliver exceptional guest service.

Managing guest flow and queue lines to ensure a safe and enjoyable experience.

Responding professionally and efficiently to guest questions, concerns, and recovery situations.

Championing health, safety, and compliance standards across all operational areas.

Training and developing team members in areas including ride safety, food safety, retail standards, and profit protection.

Supporting staffing initiatives such as scheduling, inventory control, stock management, and employee engagement.

Monitoring team performance, providing coaching and feedback, and escalating concerns when necessary.

Acting as a role model who promotes teamwork, positivity, and operational excellence.