Retail Sales Assistant - Keyholder

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity, or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors.

Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way, whatever the environment, where ever you are. You help build trust, brand awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.

Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range. This is an essential part of the role.

Deliver a friendly, knowledgeable and consistently amazing customer experience.

Stay informed about our products, promotions and services so you can help customers make informed choices.

Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.

Operate tills accurately and handle transactions with care.

Support with deliveries, stockroom organisation and product availability.

Follow all operational procedures, including health and safety and loss prevention.

Work collaboratively with your team to meet store targets and KPIs.

Be a brilliant brand ambassador - positive, professional and passionate about what we do.

This is an active role that involves working across different areas of the store, using stairs, handling deliveries and moving stock.

*As a Keyholder, if applicable, you’ll open and close the store securely and support with cash handling and store security. See the ‘Keyholder Responsibilities’ section below for more information

To inspire reading, learning, creativity and play 💛💙

We are Crafty 🎨 | Smart with what we've got.

We are Caring 💛 | Heart in every action.

We are Can-do 🚀 | Energy that gets it done.

At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.

We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this. If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.