Retail Sales Account Manager

Are you an experienced Sales professional looking for a new opportunity?

Knape & Vogt is looking for a Retail Sales Account Manager to join our industry leading team!

Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years.

We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

What’s In It For You?

• Benefits including Medical/Dental/Vision plus many more
• Competitive Pay

• Paid Holidays
• 401K with Company Match
• Tuition Reimbursement

• Bonus and Merit opportunities

Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel

• Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers’ Lives, and the Competition.
• Create prioritized list of specific growth opportunities to be considered for assigned accounts
• Evaluate anticipated business change opportunities, market information, and competitive data.
• Review customer needs, challenges, product opportunities, and growth potential.
• Scrutinize account P&L performance down to the SKU level and evaluate against plan.
• Regularly research, analyze, and recommend innovation opportunities.
• Ask customers what needs or problems could be addressed through innovative products and services
• Prepare and deliver retailer-specific presentations for new products, line reviews, promotions, etc.
• Execute new product launches, planogram updates, price increases, and SKU rationalization.
• Seek out and lead category captain roles at key accounts.
• Resolve customer service issues and provide solutions to customer needs.
• Prepare for and professionally represent KV at customer and industry trade shows.
• Partner with KV teams to gain and maintain proficiency in these areas :
• Sales process & CRM ( with Sales & Cust Service : Salesforce, Oracle, Custom apps)
• Business tools ( with Finance : Office, PowerBI, Vena, Proformas, Intranet, Dayforce)
• Communication tools ( with IT : Outlook, Webex/Zoom/Teams, Jabber, Cisco, iPhone)
• Product and technical knowledge ( with Product Management )
• Market research and competitive assessments ( with Channel Marketing )

• 5 years of Retail Sales and account managemetn Supply Chain experience in Strategic Sourcing
• Bachelors Degree in Business or Marketing, or comparable experience
• Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office