Retail Representative
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Key skills for this role
Key Skills for This Role
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Retail Representative
Vaughan, ON, CA, L4K 5N1
Posting Date: Posting Number: 69643 Hours of Work: [[hoursOfWork]] Job Code: 254 Location: 491 - Vaughan Bargaining Unit: Yes Reports to: Manager Retail Regional
Description
Location: 1550 Creditstone Rd, Concord, ON L4K 5N1
Schedule: Various Shifts as Assigned - Float, Monday to Saturday, 25 Hours Per Week
Pay-rate: 21.56 per hour
Customer Service Orientation -
Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
Handling customer complaints and inquiries Problem Solving
Working to resolve problem shipments
Working to resolve equipment and technology challenges
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
Relationship Building
Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
Building a positive relationship with customers
Building a positive relationship with key contacts – Vendors, building tenants, etc.
Technology Assisting customers with shipping details and account challenges
Loading, scanning, logging and calling resolution freight
Cash reconciliation including deposits, key control
Communication
Responsibilities
- Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
- Personal Responsibility and Accountability
- Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
- Key Areas of Focus
- Customer service orientation Ability to problem solve
- Excellent in relationship building Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
- 3-12 Months Customer Service Experience preferred
- 3-12 Months Retail Experience preferred
- 3-12 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
- Written communication; and listening skills
- Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset"
Language Requirement
- Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
- Working Conditions: Retail Center Environment; Warehouse Environment Salary Grade: As per collective Agreement
- Forward an updated resume to: IAIN.GAIR@PUROLATOR.COM Application Deadline:
- *Please notify your immediate manager before applying for an internal job posting
- Job Segment: Customer Service Representative, Customer Service
About Purolator
Canadian courier, freight and logistics provider serving businesses and consumers across Canada and the United States.
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