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Instacart's Retail Partnerships team sits at the heart of how we grow the grocery ecosystem, and the MMI team's ability to deliver meaningful, measurable growth for retailers of all sizes depends on having a dedicated partner lead who owns those relationships end-to-end. Without this role, retail partners lack a primary strategic contact who can translate their goals into real outcomes on the platform, mobilize internal resources across product, operations, marketing, and analytics, and drive execution with the urgency and precision the portfolio demands. Twelve months from now, this person will have deepened partner relationships at the CEO and Owner level, turned complex data into clear strategic narratives that move people to action, and made Instacart an indispensable part of how their retailers grow.
A portfolio of retail partners is managed with clear end-to-end ownership, high-quality support, and measurable long-term partnership success as the primary strategic contact at Instacart.
Growth opportunities are identified, gaps are diagnosed, and cross-functional teams across product, engineering, marketing, operations, and strategic finance are coordinated to deliver solutions that move the needle for each partner.
Platform data and partner performance metrics are translated into compelling strategic narratives and recommendations that land with retailer leadership up to the CEO and Owner level.
Partnership plans are executed with ownership and urgency across multiple workstreams and a dynamic portfolio, delivering outcomes in a constantly evolving environment.
Deep platform fluency across Instacart's capabilities, growth levers, and operational nuances enables credible partner engagement and confident execution across any situation that arises.
Must-have pantry staples (Minimum Qualifications)
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San Francisco, USA
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5+ years of experience in partnerships, account management, business development, or a related client-facing commercial role
Demonstrated experience managing and growing complex, multi-stakeholder relationships at a senior level, including engagement with Director, VP, and C-suite contacts
Strong analytical skills with the ability to work directly in data to identify trends, surface insights, and build a clear strategic story from quantitative findings
Proven track record of driving measurable outcomes: revenue growth, product adoption, or operational improvements within an account portfolio
Experience coordinating cross-functional teams or resources to deliver on partner or client commitments, without direct management authority
Optional garnishes (Preferred Qualifications)
Experience in e-commerce, grocery, retail, or marketplace platforms, with familiarity in how digital storefronts, fulfillment, and online grocery operations work
Demonstrated ability to build and present executive-level business reviews or strategic roadmaps to senior retail or CPG leadership
Comfort working in ambiguous, fast-scaling environments where priorities shift and the ability to adapt quickly is essential
Experience working cross-functionally with product and engineering teams to advocate for partner needs and inform roadmap decisions
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Order same-day delivery or pickup from more than 300 retailers and grocers. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside pickup from your favorite local stores.
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