Retail Ops, Analyst-Billing

Location:

• Houston, TX
• What You Can Expect
• As an Analyst I, Retail Operations, you will support accurate and timely billing for ENGIE’s Retail Commercial and Industrial customers. You will begin your day by reviewing unbilled and operational reports, researching billing discrepancies, and coordinating resolutions with internal teams and third-party vendors. You will use multiple data systems and Microsoft Office tools to analyze information, respond to customer concerns, and support daily operational processes. You will also contribute to cross-functional projects involving requirements gathering, quality assurance testing, billing improvements, customer experience, and reporting. This position reports to the Manager, Retail Operations and does not identify any direct reports.
• Research and resolve billing disputes while communicating timely updates to internal and external customers.
• Review and update daily reports that support billing and operational processes.
• Apply sound business judgment when addressing customer issues, billing problems, and data requests.
• Gather requirements and perform quality assurance testing for billing, reporting, and customer-experience initiatives.
• Implement quality-control measures designed to improve outgoing invoice accuracy.
• Partner with colleagues across departments to strengthen end-to-end delivery processes.
• Coordinate with the Compliance group to meet applicable business-control, regulatory, and internal requirements.
• Deliver against established key performance indicators.
• Train new team members and maintain accurate, relevant training materials.
• What You’ll Bring
• A bachelor’s degree in business, finance, accounting, or a related field, or four years of directly relevant experience in place of a degree.
• Up to two years of analytical experience in a business environment.
• Knowledge of retail energy operations, procedures, and regulatory standards.
• Ability to research billing issues, analyze data, and manage multiple assignments accurately and on time.
• Proficiency with Microsoft Office and the ability to work across multiple data systems.
• Clear written and verbal communication skills.
• Strong attention to detail, follow-through, reliability, and ethical judgment.