Retail Operations Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Some of what you will do
- As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.
- Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.
Specifically, you will
Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.
Some of what you need
3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.
Some of what you will get
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
About Staples Canada
Verified company details for this employer are not available yet.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Staples Canada
Retail Print & Services Supervisor-Coventry Hills
Calgary, CAN
Some of what you will do As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will
Sales Associate
Whitehorse, CAN
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction. Drive sales in the furniture, technology and supplies areas of the store. Set and achieve sales and margin g
Cover Delivery Driver
Omaha, USA
7:30am-4:00pm/Monday-Friday When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You’ll be surrounded by a team who is looking to make an impact on our customers, our co
Store Manager
Carlisle, USA
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You’ll make a visible impact as a retail leader and business professional in drivi
Sales Associate
Orléans, CAN
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction. Drive sales in the furniture, technology and supplies areas of the store. Set and achieve sales and margin g
Sales Associate-Print&Services
Calgary, CAN
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction. Contribute to the success of the print and customer service areas of t
Sales Associate-Print&Services
Brampton, CAN
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction. Contribute to the success of the print and customer service areas of t
Full-Time Sales Supervisor
Stratford, CAN
Some of what you will do As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine thro
Retail Print & Services Supervisor-Coventry Hills
Calgary, CAN
Sales Associate
Whitehorse, CAN
Cover Delivery Driver
Omaha, USA
Store Manager
Carlisle, USA
Sales Associate
Orléans, CAN
Sales Associate-Print&Services
Calgary, CAN
Sales Associate-Print&Services
Brampton, CAN
Full-Time Sales Supervisor
Stratford, CAN