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As the Rank+Rally Retail Operations Manager you will assist the Director of Retail in executing “The Difference” in regards to all retail operations, human resources, and financials.
You will implement procedural standards and expectations for the on-site retail operation as well as customer experience.
The Retail Operations Manager will report directly to Director of Retail to meet and exceed sales goals.
As the Rank+Rally Retail Operations Manager you will assist the Director of Retail in executing “The Difference” in regards to all retail operations, human resources, and financials. You will implement procedural standards and expectations for the on-site retail operation as well as customer experience. The Retail Operations Manager will report directly to Director of Retail to meet and exceed sales goals.
Job Responsibilities:
Work with Director of Retail, Store Manager & HR in the recruiting, training and development of retail team that exemplify best-in-class customer experience
Knowledge and ability to execute Rank and Rally Core Signatures
Strong experience in professional development and management of retail sales teams and the ability to shape customer experience through expert understanding of product in relation to excellence in execution: service, visual merchandising, building a sales & service focused culture. Responsible for enforcing store policies and procedures.
Excellent leadership, organizational, presentation, communication, and customer service skills with a high attention to detail and demonstrated creativity/resourcefulness in problem-solving
Facilitate the Customer Service Training & Loss Prevention Training programs with all associates prioritizing consistency in messaging.
Oversee the Physical Inventory process – quarterly counts and weekly cycle counts, the planning, taking and reconciliation of the physical inventory.
Maintain the integrity of the inventory and cash accountability by ensuring proper supervision and compliance with all internal controls.
Thoroughly and accurately uses applicable R+R/Levy systems (POS system, WFM scheduling and more) and executes required daily reporting in a timely manner.
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Oversee the receiving and distribution of merchandise. Ensure that the inventory will be received, ticketed and distributed to all locations and properly entered into the POS/Inventory Management system.
Develop and implement min/max levels with Director of Retail based on the sales history by location.
Direct team to plan and execute off-site events and festivals.
Ensures that all security, safety and sanitation standards are achieved.
Adequately schedules team members to meet operational needs and desired targets within the labor budget.
Holds team accountable to daily responsibilities to deliver great guest service.
Promotes a cooperative work climate, maximizing productivity and morale.
Displays a positive attitude towards team members.
Qualifications
Minimum 3+ years in multi-unit retail leadership, preferably within sports, entertainment, or dynamic destination retail environments.
Proven success managing store operations and excellent customer service.
Experience with retail technologies, including Retail Pro, Retail Cloud, Shopify, WFM, and analytics platforms.
Exceptional communication and interpersonal skills.
Comfortable leading in a fast-paced, event-driven environment with flexible availability, including nights, weekends, and holidays.
Physical Demands
Ability to perform physical tasks, including walking, standing, ascending/descending stairs, 8-10 hours daily across retail and event spaces.
Stamina to work 60 hours or more per week as needed.
Must be able to work extended shifts of 10 hours or more as business dictates
Ability to lift, push, pull, and carry up to 50 lbs. regularly.
Ability to bend, stoop, and kneel as required by operations.
Curious about Life at Levy? Check it out: Levy Culture
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Levy maintains a drug-free workplace.
Req ID: 1572759
Levy Sector
[[Cust_clntAcName]]
Ashley Vandervate
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Compass Group is a British multinational contract foodservice and support services company. It serves clients in business and industry, healthcare and senior living, education, sports and leisure, and defence, offshore and remote sectors across more than 25 countries.
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