Retail Lead, Sales Development

Instacart's Retail SDR team is scaling fast, and the difference between a team that meets targets and one that consistently exceeds them comes down to who is leading it. Without this role, a growing team of Retail SDRs lacks the coaching, process discipline, and cross-functional coordination needed to identify, qualify, and close independent retailers at the pace our expansion demands. Twelve months from now, this person will have built a high-performing SDR team that is hitting quarterly qualified meeting and sales targets, tightened the sales funnel, and made Instacart a more efficient and effective engine for bringing new retail partners onto the platform.

A team of Retail SDRs consistently achieves quarterly qualified meeting and sales targets, supported by hands-on coaching in sales best practices, cold outreach, and the retail and eCommerce landscape.

Key business and industry trends are tracked and translated into coaching moments and process improvements that make the team more effective and efficient in a fast-paced, transactional environment.

Retailer relationships are built and maintained at the highest value accounts, with direct involvement in calls and all aspects of the sales cycle to close small business opportunities.

Sales process, collateral, and prospecting capabilities are improved to enable the team to reach more independent retailers faster and with greater precision.

Cross-functional partnerships are strengthened to develop scalable processes that accelerate retailer acquisition and support business growth.

Must-have pantry staples (Minimum Qualifications)

History of exceeding sales goals and quota

Experience in a sales management environment, or 3 to 4 years of experience in a sales or business development role, preferably in the eCommerce industry