Retail Golf Equipment Sales Associate

ROLE RESPONSIBILITIES

• SERVICES:
• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
• Aides athletes by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
• Ensures each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions, and resulting in dramatically improved performance
• Demonstrate knowledge of all vendors equipment including heads, shafts, and grips.
• Support store services sales by educating the customer on the benefits of club fittings and club repair services available.
• Make equipment and accessory recommendations tailored to the customer.
• OPERATIONS:
• Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
• Participate in merchandise sets, replenishment and recovery processes, pricing and signing execution, etc., to ensure that established presentation standards are met and maintained.
• Increase store revenue and profitability through a proven process.
• OTHER
• Promote Company programs including but not limited to, ScoreCard loyalty, product warranty, private label credit card enrollment, etc.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Maintain and participates in all recovery and cleanliness standards.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team

TEAMMATE TRAITS