Retail Experience Lead

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District.

The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.

At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

The Retail Experience Lead is responsible for opening and closing duties, oversee ing daily operations, and supervising staff during an assigned shift on a temporary basis .

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members.

include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level , cash management, administrative duties, setting alarms, and keeping the front o f house clean and organized .

All Retail Experience Leads are expected to be stewards of compliance and education lead ing by example , providing education, and reinforcing company standards.

The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints / inquiries to store managers for resolution.

• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Strong work ethic and positive team attitude .
• Ability to guide, educate and motivate employees .
• Strong customer service and troubleshooting skills .
• Strong communication skills (verbal & written) .