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Retail & E-Commerce Operations Manager
ELEVENISH
, UAE
Full Time
Manager
Onsite
Retail OperationsInventory ManagementOrder FulfillmentE commerce OperationsShopifyZoho POS
Free
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Retail OperationsInventory ManagementOrder Fulfillment
About the Role
ELEVENISH is seeking a Retail & E-Commerce Operations Manager to oversee end-to-end retail and online operations in Abu Dhabi. The role includes managing inventory, order fulfillment, store processes, and coordinating with designers and logistics for pop-ups and events.
Key Skills for This Role
Retail OperationsInventory ManagementOrder FulfillmentE commerce OperationsShopifyZoho POS
Responsibilities
- Manage daily tasks and operations of sales staff
- Supervise inventory management across physical stores and online platforms
- Supervise the fulfillment and processing of customer orders to ensure timely execution and quality standards
- Coordinate stock replenishment and communications with designers
- Manage designer onboarding and designer contracts based on management direction
- Coordinate logistics for pop ups, activations, and events
- Manage website product uploads including accurate tagging, categorization, pricing, and product information updates
- Support the overall operational growth and efficiency of ELEVENISH
Requirements
- Demonstrated expertise in Retail Operations and Store Management, including stock control, merchandising coordination, and daily store routines
- Strong background in Operations Management, with experience optimizing processes across physical retail and e commerce channels
- Proven Customer Service capabilities, with a focus on delivering premium experiences and resolving escalated issues
- Experience managing or closely collaborating with e commerce platforms (Shopify) and understanding end to end online order flows
- Experience with Zoho POS system is a plus
- Effective leadership and people management skills
- Excellent verbal and written communication skills in English
- Bachelor’s degree in Business, Operations, Retail Management, or related field, or equivalent practical experience
- Prior experience in fashion, luxury, or lifestyle retail in the GCC region is highly beneficial
Full Job Posting
Company Description
- ELEVENISH is a curated multi brand platform and concept store dedicated to discovering, supporting, and elevating emerging designers across fashion, jewelry, beauty and lifestyle.
- With a strong presence in the UAE, including its flagship location at The Avenue, Etihad Towers in Abu Dhabi, ELEVENISH offers a premium, discovery led retail experience.
- The platform brings together over 60 regional and international brands, providing them with retail exposure and strategic guidance.
Role Description
- The Retail & E Commerce Operations Manager is a full time, on site role based in Abu Dhabi.
- This role oversees end to end retail and online operations, ensuring smooth daily functioning of inventory, order fulfillment, and store processes.
- Responsibilities include managing daily tasks and operations of sales staff.
- Supervising inventory management across physical stores and online platforms.
- Supervising the fulfillment and processing of customer orders to ensure timely execution and quality standards.
- Coordinating stock replenishment and communications with designers.
- Managing designer onboarding and designer contracts based on management direction.
- Coordinating logistics for pop ups, activations, and events.
- Managing website product uploads including accurate tagging, categorization, pricing, and product information updates.
- Supporting the overall operational growth and efficiency of ELEVENISH.
Qualifications
- Demonstrated expertise in Retail Operations and Store Management, including stock control, merchandising coordination, and daily store routines.
- Strong background in Operations Management, with experience optimizing processes across physical retail and e commerce channels.
- Proven Customer Service capabilities, with a focus on delivering premium experiences and effectively resolving escalated issues.
- Experience managing or closely collaborating with e commerce platforms (Shopify) and understanding end to end online order flows.
- Experience with Zoho POS system is a plus.
- Effective leadership and people management skills, with the ability to motivate and develop diverse teams.
- Excellent verbal and written communication skills in English.
- Bachelor’s degree in Business, Operations, Retail Management, or a related field, or equivalent practical experience.
- Prior experience in fashion, luxury, or lifestyle retail in the GCC region is highly beneficial.
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