Retail Customer Service Representative – Pop-Up Shops (Penticton) at Okanagan — Penticton, CAN | Base Career

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Under the general supervision of the Retail Services & Logistics Manager, the Customer Service Representative (CSR) – Pop-Up Store (On-Call) supports Campus Store operations during peak periods and as scheduled. The position operates temporary Campus Store pop-up locations by distributing pre-packaged course material orders, stocking customer pick-up lockers, processing retail sales of Campus Store merchandise, and providing routine customer service to students, staff, and the public. The position maintains an organized and welcoming pick-up area and performs related duties as required.
Provides friendly and courteous customer service by greeting customers, answering routine questions regarding Campus Store products and services, and directing more complex inquiries to the appropriate staff member.
Distributes pre-packaged customer orders by verifying customer identity, locating prepared orders, and providing orders directly to customers or assisting with smart locker pick-up as required.
Loads and replenishes customer pick-up lockers with pre-packaged orders to support efficient self-service collection.
Processes retail sales of Campus Store merchandise, including clothing and other retail items, using the point-of-sale system; accepts electronic payments and follows established cash handling and transaction procedures.
Processes intercampus deliveries of merchandise and customer orders by unpacking, organizing, and storing in designated locations for pickup, while maintaining orderly stock and storage areas.
Sets up and maintains temporary Campus Store pop-up locations, ensuring merchandise is displayed neatly and the work area remains clean, organized, and welcoming.
Identifies routine issues such as missing orders, damaged merchandise, or customer concerns and refers unresolved matters to the Retail Services & Logistics Manager or designated Campus Store staff.
Performs general housekeeping duties to maintain a clean, safe, and organized work environment.
Performs other related duties as assigned.
Completion of Grade 12 or equivalent.
One year of recent customer service, retail, cashier, or related experience.
Demonstrates a strong commitment to customer service excellence and the delivery of a positive retail and customer pick-up experience.
Strong customer service and interpersonal skills with the ability to deal tactfully, diplomatically, and professionally with students, staff, clients, and the public.
Ability to build and maintain effective working relationships in a collaborative, team-oriented environment to support high levels of customer service.

Retail Customer Service Representative – Pop-Up Shops (Penticton)

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